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How Karigar Jobs Could Untangle a Manufacturer's Production Queue

Published July 17, 2026 · CaratOS

This is a walkthrough of a common situation for small and mid-size jewellery manufacturers, and how CaratOS's Karigar Jobs module is designed to handle it — not a report from a specific customer.

The situation

A manufacturer has six pieces in progress at once, spread across three karigars — one doing setting work, one doing polishing, one finishing a custom bridal order. Each karigar has their own sense of what's urgent. The manufacturer's only view into all of this is a mental model built from separate conversations with each karigar, updated whenever someone remembers to ask.

Where this normally goes wrong

A retail order that was supposed to ship this week turns out to still be with the polishing karigar, who didn't realize it was time-sensitive because nobody told them it was different from the other four pieces they're holding. The manufacturer finds out only when the retail customer calls to ask where their order is — by which point there's no way to expedite without visibly scrambling.

How it plays out with Karigar Jobs in place

Each of the six pieces exists as its own job — tied to a specific karigar, a due date, and a status (created, in progress, awaiting parts, ready). The manufacturer can see, in one view, that the retail order is sitting in "in progress" with the polishing karigar and is due in two days, without having to ask anyone.

Jobs can be created or updated over WhatsApp, so a karigar reporting progress doesn't require anyone to open an app mid-workshop.
Because status is product-level, not just "with karigar," the manufacturer can tell at a glance which of the six pieces actually needs attention this week.
When a job's due date is approaching and status hasn't moved, that's visible before it becomes a missed delivery — not after.

What this changes

The karigars still do the same work, the same way. What changes is that the manufacturer isn't reconstructing the state of six pieces from memory and separate conversations — it's a single view that reflects what's actually happening, updated by the same WhatsApp habit the karigars already use.

This is how CaratOS's Karigar Jobs module is designed to work for manufacturers juggling multiple pieces and karigars at once. See CaratOS for manufacturers →

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