Terms of Service

Last updated: 1 July 2026

1. Agreement

These terms govern access to and use of CaratOS ("the Service"), a jewellery business management suite. By creating a firm account or signing in, you agree to these terms on behalf of yourself and the firm you represent.

2. Accounts and firms

Each firm's data — inventory, customers, invoices, cash flow records, and configuration — is isolated to that firm's account. Firm administrators are responsible for managing staff access and permissions within their own account.

3. Acceptable use

Use the Service only for legitimate business operations related to running a jewellery firm.
Do not attempt to access another firm's data, circumvent access controls, or interfere with the Service's operation.
You are responsible for the accuracy of business, tax, and compliance data you enter — CaratOS assists with GST calculation but does not replace professional tax advice.

4. Data and content

You retain ownership of the business data you enter into CaratOS. We store and process it to provide the Service, including cloud synchronization across your devices.

5. Third-party integrations

Optional integrations (such as Shopify catalogue sync or WhatsApp messaging) are provided for convenience. Their availability depends on the third-party service remaining accessible and correctly configured by you.

6. Availability

We aim to keep the Service available and reliable, but do not guarantee uninterrupted access. Planned maintenance or unforeseen issues may occasionally affect availability.

7. Termination

Either party may discontinue use of the Service. We reserve the right to suspend accounts that violate these terms or that we reasonably believe pose a security risk to the Service or other firms.

8. Changes to these terms

We may update these terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised terms.

9. Contact

Questions about these terms can be raised through your CaratOS account or firm setup contact.

This is a general terms-of-service document for CaratOS. If your firm requires terms tailored to a specific jurisdiction or compliance requirement, have this reviewed by legal counsel before relying on it for contractual purposes.