Every jeweller already runs half the business over WhatsApp — leads, repair requests, kitty payments, "is this in stock" messages. CaratOS turns that existing habit into structured data, instead of asking you to abandon it for another app nobody on the floor will actually open.
Set Up Your FirmMost WhatsApp integrations in retail software are glorified auto-replies. CaratOS's WhatsApp AI reads firm context, corrects messy jewellery-trade shorthand, and writes directly into the right table in your CaratOS database — inventory, CRM, karigar jobs, kitty, invoices, or cash flow.
| You type | CaratOS does |
|---|---|
| "advance paid to ramesh 10000rs" | Logs ₹10,000 as an advance from Ramesh, added to the firm timeline |
| "Tell me active leads" | Replies: 7 active leads · 3 follow-ups due today · quoted value ₹18.4L |
| "Create karigar job for ring repair, due Friday" | Creates the job, assigns it, and notifies the customer |
No typing into forms. No opening the app to log a walk-in enquiry while a customer is standing at the counter.
Jewellery retail runs on shorthand nobody else would parse correctly. CaratOS's WhatsApp AI is trained on that vocabulary specifically, not adapted from a generic retail bot.
Yes — the WhatsApp AI both reads and writes. It can query the CaratOS database and create or update records like karigar jobs and CRM notes.
Yes — each sender maps to the correct firm database, so multi-staff and multi-branch setups don't get crossed data.
No — CaratOS provides the WhatsApp number your firm uses. There's no separate WhatsApp Business API account to register or maintain.