Every jeweller already runs half the business over WhatsApp: leads, repair requests, kitty payments and "is this in stock" messages. CaratOS turns that existing habit into structured data, instead of asking you to abandon it for another app nobody on the floor will actually open.
Set Up Your FirmMost WhatsApp integrations in retail software are glorified auto-replies. CaratOS's WhatsApp AI reads firm context, corrects messy jewellery-trade shorthand, and writes directly into the right CaratOS table: inventory, CRM, karigar jobs, kitty, invoices or cash flow.
Returns become timeline notes. Repairs become karigar jobs. A WhatsApp message becomes a real, trackable record.
"Tell me about my active leads" returns actual counts, follow-ups due, and quoted value.
The sender maps to the correct firm, so multi-branch or multi-firm setups don't get their WhatsApp data crossed.
| You type | CaratOS does |
|---|---|
| "advance paid to ramesh 10000rs" | Logs ₹10,000 as an advance from Ramesh, added to the firm timeline |
| "Tell me active leads" | Replies: 7 active leads · 3 follow-ups due today · quoted value ₹18.4L |
| "Create karigar job for ring repair, due Friday" | Creates the job, assigns it, and notifies the customer |
No typing into forms. No opening the app to log a walk-in enquiry while a customer is standing at the counter.
Jewellery retail runs on shorthand nobody else would parse correctly. CaratOS's WhatsApp AI is trained on that vocabulary specifically, not adapted from a generic retail bot. It queries leads, kitty, jobs, inventory, invoices or cash flow from the same thread, stays firm-aware across branches, and attributes every action in the Timeline.