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Built for the counter, not a back-office spreadsheet.
A retail jewellery showroom lives and dies by what happens at the counter and over WhatsApp — walk-ins, repeat customers, kitty instalments, a repair promised "by Friday." CaratOS is built around that reality, not a generic retail POS with a jewellery skin.
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What a showroom actually needs day to day
- Counter-speed billing. Scan a tag, build the cart, apply a discount, lock the sale, generate the GST invoice — without switching screens.
- A CRM that matches how jewellery is actually sold. Lead pipeline from consultation through CAD, quote, negotiation and handoff — not a generic sales-stage board built for SaaS deals.
- Kitty scheme management that tracks every customer's gold-saving subscription with clear paid/unpaid status, answerable directly over WhatsApp.
- Karigar job tracking for repairs and alterations that come in at the counter — with a due date attached from the moment it's promised.
Where WhatsApp fits into a showroom's day
Most showroom staff are already fielding customer questions over WhatsApp — stock queries, repair status, kitty balances. CaratOS's WhatsApp AI turns those messages into real records instead of a chat thread that gets scrolled past and forgotten.
Multi-branch and multi-staff, without data getting crossed
Showrooms with more than one location or more than one staff member on the floor need permissions and data separation that hold up under real use — scoped staff access, and WhatsApp messages that map to the correct firm and branch automatically.
CaratOS covers inventory, GST invoicing, CRM, cash flow, WhatsApp AI, kitty schemes, karigar jobs and a scan-to-sale retail counter flow — in one system.
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