A retail jewellery showroom lives and dies by what happens at the counter and over WhatsApp — walk-ins, repeat customers, kitty instalments, a repair promised "by Friday." CaratOS is built around that reality, not a generic retail POS with a jewellery skin.
Set Up Your FirmScan a tag, build the cart, apply a discount, lock the sale, generate the GST invoice — without switching screens.
Lead pipeline from consultation through CAD, quote, negotiation and handoff — not a generic sales-stage board built for SaaS deals.
Tracks every customer's gold-saving subscription with clear paid/unpaid status, answerable directly over WhatsApp.
For repairs and alterations that come in at the counter — with a due date attached from the moment it's promised.
Most showroom staff are already fielding customer questions over WhatsApp — stock queries, repair status, kitty balances. CaratOS's WhatsApp AI turns those messages into real records instead of a chat thread that gets scrolled past and forgotten.
Showrooms with more than one location or more than one staff member on the floor need permissions and data separation that hold up under real use — scoped staff access, and WhatsApp messages that map to the correct firm and branch automatically.