Question 1

Is CaratOS built specifically for jewellers, or is it generic retail software?

Accepted Answer

Specifically for jewellers — inventory tracks metal purity, weight, diamond and gemstone detail per variant, invoicing handles GST the way jewellery sales actually work, and Sales Mode is built around scanning physical tags at a retail counter.

Question 2

Does it work across multiple devices?

Accepted Answer

Yes — everything is cloud-synced, so your data is consistent whether you're on a counter tablet, a back-office desktop, or checking cash flow from your phone.

Question 3

Can staff use it without full admin access?

Accepted Answer

Yes. Staff accounts get scoped permissions — for example, access to Sales Mode and inventory without seeing cash flow totals or firm-wide settings.

Question 4

Does it handle GST compliance automatically?

Accepted Answer

CGST/SGST/IGST split is calculated automatically based on intra- or inter-state supply, and a PAN capture prompt appears automatically for invoices above ₹2 lakh, per compliance requirements.

Question 5

What about barcode scanners and label printers?

Accepted Answer

Both are supported — Bluetooth barcode scanners, keyboard-emulation scanners, and Bluetooth label printers, with a built-in label designer for exactly what belongs on a physical jewellery tag.

Question 6

Can I use WhatsApp to add or query records?

Accepted Answer

Yes. The WhatsApp AI is designed to query the CaratOS database and guide required inputs for actions like leads, customers, karigar jobs, kitty, invoices and timeline notes.

Question 7

Can I bring in stock I already have on Shopify?

Accepted Answer

Yes — connect an existing Shopify catalogue and sync stock instead of re-entering every item by hand.

CaratOS Insights

The Ultimate Guide to GST Compliance for Indian Jewellers (2026)

How WhatsApp AI is Doubling Showroom Footfall