Is CaratOS built specifically for jewellers, or is it generic retail software?

Specifically for jewellers - inventory tracks metal purity, weight, diamond and gemstone detail per variant, invoicing handles GST the way jewellery sales actually work, and Sales Mode is built around scanning physical tags at a retail counter.

Does it work across multiple devices?

Yes - everything is cloud-synced, so your data is consistent whether you're on a counter tablet, a back-office desktop, or checking cash flow from your phone.

Can staff use it without full admin access?

Yes. Staff accounts get scoped permissions - for example, access to Sales Mode and inventory without seeing cash flow totals or firm-wide settings.

Does it handle GST compliance automatically?

CGST/SGST/IGST split is calculated automatically based on intra- or inter-state supply, and a PAN capture prompt appears automatically for invoices above ₹2 lakh, per compliance requirements.

What about barcode scanners and label printers?

Both are supported - Bluetooth barcode scanners, keyboard-emulation scanners, and Bluetooth label printers, with a built-in label designer for exactly what belongs on a physical jewellery tag.

Can I use WhatsApp to add or query records?

Yes. The WhatsApp AI is designed to query the CaratOS database and guide required inputs for actions like leads, customers, karigar jobs, kitty, invoices and timeline notes.

Can I bring in stock I already have on Shopify?

Yes - connect an existing Shopify catalogue and sync stock instead of re-entering every item by hand.

IN-HOUSE DOGFOOD — NOT A CUSTOMER CASE STUDY

RareCut runs on CaratOS because we built both.

By Chirant Saluja, Founder/CTO, Izara Gems Pvt Ltd

RareCut is the D2C jewellery house owned by Izara Gems — the same company that owns CaratOS. We use CaratOS on RareCut every day. That is dogfood, not an independent customer win.

What that actually means

Inventory, GST invoices, WhatsApp-assisted notes, and Shopify catalogue sync for RareCut live in the same product you can trial at caratapp.co. We do not publish third-party case-study metrics. We do not claim 40 hours saved or 100% WhatsApp response as if a separate retailer measured them.

Sister foundry: Izara Gems (izaragems.com) is the manufacturing house.
Retail dogfood: RareCut is the first production jewellery house on this stack.
Beta tenant: SLX Consulting also dogfoods the commercial layer. Neither is marketed here as an unaffiliated customer logo.

Honest status

CaratOS is live at v2.0.0 and still being built. Resources already says there are no published customer case studies. This page is the RareCut note that belongs with that admission.

Talk to Chirant