Is CaratOS built specifically for jewellers, or is it generic retail software?

Specifically for jewellers - inventory tracks metal purity, weight, diamond and gemstone detail per variant, invoicing handles GST the way jewellery sales actually work, and Sales Mode is built around scanning physical tags at a retail counter.

Does it work across multiple devices?

Yes - everything is cloud-synced, so your data is consistent whether you're on a counter tablet, a back-office desktop, or checking cash flow from your phone.

Can staff use it without full admin access?

Yes. Staff accounts get scoped permissions - for example, access to Sales Mode and inventory without seeing cash flow totals or firm-wide settings.

Does it handle GST compliance automatically?

CGST/SGST/IGST split is calculated automatically based on intra- or inter-state supply, and a PAN capture prompt appears automatically for invoices above ₹2 lakh, per compliance requirements.

What about barcode scanners and label printers?

Both are supported - Bluetooth barcode scanners, keyboard-emulation scanners, and Bluetooth label printers, with a built-in label designer for exactly what belongs on a physical jewellery tag.

Can I use WhatsApp to add or query records?

Yes. The WhatsApp AI is designed to query the CaratOS database and guide required inputs for actions like leads, customers, karigar jobs, kitty, invoices and timeline notes.

Can I bring in stock I already have on Shopify?

Yes - connect an existing Shopify catalogue and sync stock instead of re-entering every item by hand.

CASE STUDY: RARECUT VAULT

How RareCut Vault Uses WhatsApp AI to Automate Luxury Solitaire Sales

By CaratOS Strategy Team | 5 Min Read

RareCut Vault, a premium lab-grown diamond brand by Izara Gems, faced a common industry challenge: managing high-volume Instagram inquiries while maintaining a luxury, personalized client experience.

The Challenge: Scaling Concierge Service

Selling IGI-certified solitaires requires trust and conversation. RareCut's sales team was spending hours manually replying to WhatsApp messages asking for diamond certificates, pricing, and showroom appointments.

The Solution: CaratOS WhatsApp Intelligence

By integrating the CaratOS Ecosystem, RareCut automated their entire top-of-funnel sales process.

Instant Certification Delivery: When a client queries a specific diamond ID, CaratOS automatically fetches the IGI certificate from the vault inventory and sends a PDF via WhatsApp.
Automated Appointment Booking: The AI bot qualifies leads and directly books showroom visits into the sales team's calendar.
Inventory Sync: If a ring is sold in-store, the CaratOS POS instantly removes it from the WhatsApp catalog, preventing double-selling.

The Results

RareCut eliminated 40 hours of manual data entry per week, increased their WhatsApp response rate to 100%, and saw a massive spike in confirmed showroom appointments. They proved the system works.

Implement CaratOS For Your Brand